You need to ship your car and you are not sure which company to trust. Our best advice: read the reviews. Take the time to see what others say about the companies you are considering. It is the fastest way to choose with confidence.
But how do you know a review is trustworthy, and what should you look for? Here is what matters.
What car shipping reviews are
Reviews do two jobs in this industry. Consumer reviews help other customers choose a shipping partner. Business-to-business reviews help brokers and carriers decide whether to work with each other. Both feed back into how companies operate.
What to look for
Look at cost, services, and reputation, but pay particular attention to how the company handled customer service: response time, how concerns were resolved, whether the rep stayed with the customer through delivery. Read several reviews on the same company and look for trends, positive and negative. The pattern tells you more than any single review.
How to tell if a review is trustworthy
Read from reputable sources and more than one of them. Consider the company's history and experience, and the credibility of whoever is endorsing it. Compare across Google, the BBB, and TransportReviews to get a rounded view.
If a company has very few reviews, proceed carefully. They may be fine, but you will not know until you are already working with them.
Conclusion
The companies that take reviews seriously usually do so because they use them to get better. Look for a few companies with a real presence in the industry, read reviews on each from multiple sources, and then decide.